We charge a fixed amount based on the problem we fixed, no matter how long it takes us. We don't charge by the hour, and we don't have a separate or additional "trip charge" 1. We also don't charge for items we cannot fix, and if the same problem re-occurs within 30 days, we will come back for free! (Simple heh?)

We simply believe you should pay for results; we don't think you should pay based on the number of hours someone spends in your home or office (unless they are musicians....). In this way, we can tell you upfront what the service fee will be! And that is the reason why we can only hire the best Microsoft-certified Site Engineers.

When you call NetRunners® with a problem, the operator will give you an estimate based on your description of the problem. This is just an estimate and the Site Engineer will confirm that with you when he arrives and has a chance to diagnose the problem. Since there are so many possible scenarios, and so many new products and features we cannot simply "publish" a price-list.

The Operator will give you an estimate based on your description of the problem. This is only an estimate because only a Site Engineer is qualified to give you a more definitive quote, based on his on-site diagnosis. If the amount the Site Engineer quotes you is significantly higher than what the Operator estimated, then you can still decide if you would like us to perform the service. If you change your mind, then we will only charge you a nominal "Quick-Fix/Diagnostic fee".